Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed and shipped within 24 hours on business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. You’ll receive a tracking number as soon as your order is on the way.
Creating an account is quick and easy:
Click on the “Account” icon at the top of our website.
Select “Create Account” and fill in your details.
Once registered, you can manage orders, track shipments, and save your preferences.
If your order hasn’t shipped yet, please contact us immediately at [email protected] with your updated address and order number.
We’re unable to make changes once your order has shipped.
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also log in to your account to check your order status at any time.
No. We do not store your credit card information. All payments are securely processed through trusted third-party providers.
Yes, we charge sales tax based on state and local tax laws. The amount is calculated automatically at checkout.
At the moment, we only ship within the United States. We’re working on expanding our international shipping in the near future.
Most orders ship in one package, but depending on product size, availability, or warehouse location, your order may be split into multiple shipments. You’ll receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original packaging. To start a return, contact us at [email protected] with your order number and reason for return.
Visit our Refund & Returns Policy page for full details.
We’re sorry for the inconvenience! Email [email protected] with your order number and a photo of the incorrect item. We’ll correct the issue quickly.
Please contact us within 7 days of delivery at [email protected]. Include your order number and photos of the damage. We’ll arrange a prompt replacement or solution.
Once your return is approved, we’ll email you detailed instructions and the correct return address. Please wait for authorization before shipping anything back.
You can reach our Support Team at [email protected]. We aim to respond within 24 hours on business days.
If your order hasn’t shipped yet, email us immediately at [email protected] with the correct address.
If it’s already shipped, we may not be able to reroute it.
If your order hasn’t been processed yet, we can cancel or make changes. Contact us at [email protected] as soon as possible.
Once shipped, changes and cancellations are no longer possible.
Currently, we don’t offer pre-orders. You can sign up for back-in-stock notifications on the product page by clicking “Notify Me When Available.”